Terms of Use

Last Updated: September, 2025

These Terms of Use ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and MÜLLERSTEIN INTERNATIONAL SOLUTIONS SOCIEDAD DE RESPONSABILIDAD LIMITADA ("Müllerstein," "we," "us," or "our") governing your access to and use of our website and all related services, features, content, and applications (collectively, the "Site" or "Services").

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE. BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE.

1. ABOUT MÜLLERSTEIN AND SCOPE OF AGREEMENT

1.1 Company Information

Müllerstein International Solutions S.R.L. is a limited liability company registered in Costa Rica under Registration Number 3-102-920047, with its registered office at Province 01 San José, Canton 02 Escazú, San Rafael, EBC Corporate Center, Eighth Floor, Offices of Sfera Legal, Costa Rica.

1.2 Nature of Services

We are a boutique recruitment and strategic sourcing agency specializing in connecting businesses with exceptional talent and service providers across various industries including technology, marketing, finance, operations, and human resources.

1.3 Effective Date

This Agreement becomes effective upon your first access to the Site or use of the Services, whichever occurs first.

1.4 Organizational Use

If you access the Site or use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms shall include both you individually and the entity you represent.

1.5 Additional Terms

Certain features or services may be subject to additional terms and conditions, which will be presented to you at the time of use. Those additional terms are incorporated into these Terms by reference.

2. MODIFICATIONS TO TERMS

2.1 Right to Modify

Müllerstein reserves the right to modify, amend, or update these Terms at any time, in its sole discretion, with or without prior notice.

2.2 Notification of Changes

When we make material changes to these Terms, we will update the "Last Updated" date at the top of this document. We may also notify you through other means, such as email or a notice on the Site's homepage.

2.3 Effect of Modifications

Any updated version of these Terms shall take effect on the date indicated under "Last Updated" or as otherwise specified. Your continued use of the Site or Services after any changes constitutes your acceptance of the revised Terms.

2.4 Disagreement with Changes

If you do not agree to any modifications, you must immediately discontinue use of the Site and Services.

3. DEFINITIONS

For purposes of these Terms, the following definitions apply:

"Candidate" means any individual whose information (including resume, CV, or professional profile) is submitted to or through the Site for recruitment or employment consideration purposes.

"Client" means any individual or organization that engages Müllerstein's recruitment or sourcing services, whether through the Site or otherwise.

"Content" means all text, images, photographs, graphics, audio, video, code, data, software, designs, logos, trademarks, or other materials published on, uploaded to, or transmitted through the Site, whether by Müllerstein, Users, or third parties.

"Confidential Information" means any non-public information disclosed by one party to another, including but not limited to trade secrets, business plans, financial information, candidate data, client lists, proprietary methodologies, technical data, and other sensitive information.

"Personal Data" or "Personal Information" means any information relating to an identified or identifiable natural person, as defined by applicable data protection laws.

"User Account" means a registered account that may be created by certain Users to access additional features or services on the Site.

"User Content" means any Content that you submit, upload, post, or transmit through the Site, including but not limited to resumes, feedback, comments, suggestions, or other materials.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Age and Legal Capacity

You must be at least 18 years of age and have full legal capacity to enter into binding contracts to use the Site. If you are under 18, you may not use the Site.

4.2 Sanctions and Restrictions

You represent and warrant that you are not subject to any sanctions, embargoes, or other legal restrictions that would prohibit your use of the Site.

4.3 Account Creation

Certain features of the Site may require you to create a User Account. When creating an account, you agree to:

• Provide accurate, current, and complete information

• Maintain and promptly update your account information

• Keep your password secure and confidential

• Notify us immediately of any unauthorized access or security breach

• Accept responsibility for all activities that occur under your account

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or illegal activity.

4.5 One Account Per User

You may not create multiple accounts or allow others to use your account. Accounts are non-transferable.

5. PERMITTED USE AND PROHIBITED ACTIVITIES

5.1 License Grant

Subject to your compliance with these Terms, Müllerstein grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for its intended purposes.

5.2 Permitted Uses

You may use the Site to:

• Browse and view publicly available content

• Submit job applications or candidate profiles

• Request recruitment or sourcing services

• Access resources and information about our services

• Communicate with Müllerstein regarding legitimate business purposes

5.3 Prohibited Activities

You agree NOT to:

a) Technical Violations:

• Distribute viruses, malware, spyware, ransomware, or any other malicious code

• Attempt to gain unauthorized access to the Site, servers, networks, or databases

• Use any automated systems (including bots, scripts, or scrapers) to access or collect data without express written permission

• Interfere with or disrupt the Site's functionality or security features

• Reverse engineer, decompile, or disassemble any aspect of the Site

• Circumvent any access restrictions or authentication measures

b) Content Violations:

• Post illegal, defamatory, harassing, threatening, or abusive content

• Submit false, misleading, or fraudulent information

• Upload content that infringes intellectual property rights

• Distribute spam, chain letters, or unsolicited commercial communications

• Post content containing pornography, hate speech, or content that promotes violence or discrimination

c) Misuse of Services:

• Impersonate any person or entity

• Falsely claim affiliation with Müllerstein or any other organization

• Use the Site for any unlawful purpose

• Harvest or collect user information without consent

• Attempt to manipulate or abuse our recruitment processes

• Interfere with other users' use of the Site

d) Commercial Misuse:

• Resell or commercialize access to the Site without authorization

• Use the Site to compete with Müllerstein's business

• Copy or replicate Müllerstein's business model, methodologies, or processes

5.4 Enforcement

Violation of these prohibited activities may result in immediate termination of your access, legal action, and reporting to appropriate authorities.

6. USER-SUBMITTED CONTENT

6.1 Types of User Content

You may submit various types of content through the Site, including:

• Resumes, CVs, and professional profiles

• Job descriptions and vacancy requirements

• Feedback, suggestions, and testimonials

• Communications through contact forms or messaging features

• Any other information or materials you provide

6.2 License to User Content

By submitting User Content to the Site, you grant Müllerstein a worldwide, royalty-free, non-exclusive, perpetual, irrevocable, sublicensable, and transferable license to:

• Use, reproduce, modify, adapt, and create derivative works from your User Content

• Distribute, publicly display, and publicly perform your User Content

• Incorporate your User Content into our services and marketing materials

• Store and process your User Content on our servers

This license is necessary for us to provide our services and improve the Site.

6.3 Retention of Rights

You retain all ownership rights in your User Content. The license you grant to us does not affect your ownership.

6.4 Representations and Warranties

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to submit the content

• The content is accurate and not misleading

• The content does not violate any laws or third-party rights

• The content does not contain confidential information belonging to others without authorization

• You have obtained all necessary consents from individuals whose personal data is included

6.5 Prohibited User Content

User Content must not:

• Be false, fraudulent, or deceptive

• Be offensive, defamatory, or reputationally damaging

• Infringe copyrights, trademarks, trade secrets, or other intellectual property rights

• Violate privacy or data protection rights

• Contain viruses or malicious code

• Promote illegal activities

6.6 Content Monitoring and Removal

While we are not obligated to monitor User Content, we reserve the right to:

• Review, screen, edit, or remove any User Content at our discretion

• Refuse to post or distribute User Content

• Take any action we deem necessary regarding inappropriate content

6.7 No Obligation to Use

Submission of User Content does not obligate Müllerstein to use, display, or respond to such content.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Müllerstein's Proprietary Rights

All intellectual property rights in the Site and its Content, including but not limited to:

• Website design, layout, and structure

• Text, articles, and written materials

• Logos, trademarks, service marks, and brand names

• Graphics, photographs, images, and illustrations

• Software, code, and functionality

• Databases and data compilations

• Audio, video, and multimedia content

• Proprietary methodologies and processes

are owned by Müllerstein or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Trademarks

"Müllerstein," the Müllerstein logo, and other marks used on the Site are trademarks or registered trademarks of Müllerstein. You may not use these marks without our prior written permission.

7.3 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site's Content for personal, non-commercial use only. This license does not include:

• Any right to download, copy, or reproduce Content (except as temporarily necessary for normal web browsing)

• Any right to modify, distribute, sell, or create derivative works

• Any commercial use or exploitation of the Site or its Content

• Any use of data mining, robots, or similar data gathering tools

7.4 Restrictions on Use

Unauthorized use of the Site's intellectual property may result in:

• Immediate termination of your access

• Civil liability for copyright or trademark infringement

• Criminal prosecution under applicable laws

7.5 Copyright Infringement Claims

If you believe that any Content on the Site infringes your copyright, please contact us at info@mullerstein.com with:

• Identification of the copyrighted work

• Identification of the infringing material and its location

• Your contact information

• A statement of good faith belief that use is unauthorized

• A statement that the information is accurate and you are authorized to act

• Your physical or electronic signature

7.6 Feedback and Suggestions

Any feedback, suggestions, ideas, or other information you provide to us about the Site or Services becomes our property. We may use such feedback for any purpose without obligation to you.

8. PRIVACY AND DATA PROTECTION

8.1 Privacy Policy

Our collection, use, and protection of Personal Data is governed by our separate Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you also agree to our Privacy Policy.

8.2 Types of Data Collected

We may collect various types of information, including:

• Personal identification information (name, email, phone number)

• Professional information (work history, skills, qualifications)

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, time spent, interactions)

• Cookies and similar tracking technologies

8.3 Data Security

We implement appropriate technical and organizational measures to safeguard Personal Data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8.4 Data Accuracy

You warrant that any Personal Data or other information you provide is accurate, complete, and current. You agree to update such information as necessary.

8.5 Data Sharing

We may share your information with:

• Service providers and contractors who assist in operating the Site

• Clients and employers for recruitment purposes (with appropriate consent)

• Legal authorities when required by law

• Third parties in connection with business transfers or reorganizations

8.6 Your Rights

Depending on your jurisdiction, you may have rights regarding your Personal Data, including:

• Access to your data

• Correction of inaccurate data

• Deletion of your data (subject to legal obligations)

• Restriction of processing

• Data portability

• Objection to processing

• Withdrawal of consent

To exercise these rights, contact us at info@mullerstein.com.

8.7 International Data Transfers

If you access the Site from outside Costa Rica, your information may be transferred to, stored in, and processed in Costa Rica or other countries. By using the Site, you consent to such transfers.

8.8 Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Use of Cookies

We use cookies, web beacons, pixels, and similar technologies to:

• Enable Site functionality

• Remember your preferences and settings

• Analyze Site traffic and user behavior

• Personalize content and advertisements

• Improve user experience

• Provide security features

9.2 Types of Cookies

• Essential Cookies: Required for basic Site functionality

• Performance Cookies: Collect information about Site usage

• Functional Cookies: Remember your preferences

• Targeting/Advertising Cookies: Deliver relevant advertisements

9.3 Cookie Management

You may control or disable cookies through your browser settings. However, disabling certain cookies may limit Site functionality or prevent access to certain features.

9.4 Third-Party Cookies

Third-party services (such as analytics providers or advertising networks) may set their own cookies. We do not control these third-party cookies.

9.5 Do Not Track

Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals.

10. THIRD-PARTY LINKS AND SERVICES

10.1 External Links

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Müllerstein.

10.2 No Endorsement

The presence of any third-party link does not imply endorsement, approval, or sponsorship by Müllerstein.

10.3 No Responsibility

Müllerstein is not responsible for:

• The availability, accuracy, or content of third-party sites

• The privacy practices or data collection of external services

• Any damage or loss caused by third-party services

• The terms and conditions governing third-party services

10.4 User Responsibility

You access third-party sites at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

10.5 Third-Party Integration

Certain Site features may integrate with third-party platforms (e.g., social media, payment processors, communication tools). Your use of such integrations is subject to the applicable third-party terms.

11. DISCLAIMER OF WARRANTIES

11.1 "As Is" Provision

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MÜLLERSTEIN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability: Fitness for any particular purpose

• Non-Infringement: Freedom from intellectual property violations

• Accuracy: Correctness or completeness of Content

• Reliability: Uninterrupted or error-free operation

• Security: Complete protection against security breaches

• Results: Achievement of any particular outcome

11.3 No Guarantee of Availability

We do not guarantee that:

• The Site will be available at all times or without interruption

• The Site will be free from errors, bugs, or defects

• Any defects will be corrected promptly or at all

• The Site will meet your specific requirements or expectations

• The services will result in successful recruitment or placement

11.4 Content Accuracy

While we strive for accuracy, we do not warrant that:

• Content on the Site is accurate, complete, or current

• User Content or third-party information is reliable

• Any advice or information obtained through the Site is accurate

11.5 Candidate and Client Information

We do not guarantee:

• The accuracy of candidate profiles or qualifications

• The suitability of any candidate for any position

• The legitimacy or reliability of client organizations

• Successful employment outcomes

11.6 Third-Party Services

We disclaim all responsibility for third-party services, content, or actions.

11.7 Jurisdictional Variations

Some jurisdictions do not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MÜLLERSTEIN SHALL NOT BE LIABLE FOR ANY:

• Indirect damages

• Incidental damages

• Consequential damages

• Punitive damages

• Special damages

• Exemplary damages

Including but not limited to:

• Lost profits or revenue

• Loss of business opportunities

• Loss of data or information

• Loss of goodwill or reputation

• Cost of substitute services

• Business interruption

• Personal injury (except as caused by our negligence)

12.2 Maximum Liability Cap

Our total aggregate liability for any claims arising from or related to these Terms or your use of the Site shall not exceed the greater of:

• The amount you paid to Müllerstein in the twelve (12) months preceding the claim, or

• One hundred US dollars (USD $100)

12.3 Basis of Bargain

You acknowledge that these limitations of liability are fundamental elements of the basis of the bargain between you and Müllerstein, and that we would not provide the Site without such limitations.

12.4 Exceptions

Nothing in these Terms shall limit or exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Gross negligence or willful misconduct

• Any other liability that cannot be excluded or limited by law

12.5 Jurisdictional Variations

Some jurisdictions do not allow limitation of liability for certain damages, so some limitations may not apply to you.

13. SUSPENSION AND TERMINATION

13.1 Termination by You

You may stop using the Site at any time. If you have a User Account, you may request account deletion by contacting us.

13.2 Suspension or Termination by Müllerstein

We reserve the right to suspend or terminate your access to the Site or Services, with or without notice, for any reason, including:

• Violation of these Terms

• Fraudulent, abusive, or illegal activity

• Provision of false or misleading information

• Behavior that harms or threatens Müllerstein or other users

• Extended periods of inactivity

• Technical or security reasons

• Legal requirements or court orders

13.3 Effect of Termination

Upon termination:

• Your right to access and use the Site immediately ceases

• We may delete your User Account and associated data

• All licenses granted to you under these Terms terminate

• You remain liable for any obligations incurred prior to termination

13.4 Survival of Terms

The following provisions survive termination:

• Intellectual Property Rights

• Limitation of Liability

• Confidentiality obligations

• Governing Law and Dispute Resolution

• Any provisions that by their nature should survive

13.5 No Refunds

Termination does not entitle you to any refund of fees paid, except as required by law.

14. FORCE MAJEURE

14.1 Excused Performance

Neither party shall be liable for any failure or delay in performance of obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control ("Force Majeure Event").

14.2 Force Majeure Events Include:

• Natural disasters (earthquakes, floods, hurricanes, fires)

• Acts of war, terrorism, or civil unrest

• Government actions, laws, or regulations

• Pandemics or public health emergencies

• Labor strikes or disputes

• Utility failures or telecommunications outages

• Internet or network infrastructure failures

• Cyberattacks or security breaches affecting critical infrastructure

14.3 Notification

The affected party shall promptly notify the other party of any Force Majeure Event and its expected duration.

14.4 Mitigation

The affected party shall use reasonable efforts to mitigate the effects of the Force Majeure Event.

14.5 Extended Force Majeure

If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected services upon written notice.

15. CONFIDENTIALITY

15.1 Confidential Information

In the course of using the Site or engaging with our Services, you may have access to Confidential Information belonging to Müllerstein or other users.

15.2 Confidentiality Obligations

You agree to:

• Keep all Confidential Information strictly confidential

• Not disclose Confidential Information to any third party without authorization

• Use Confidential Information solely for purposes of using the Site

• Protect Confidential Information with at least the same degree of care you use for your own confidential information

15.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of yours

• Was rightfully in your possession prior to disclosure

• Is independently developed by you without use of Confidential Information

• Is required to be disclosed by law or court order (with prompt notice to Müllerstein)

15.4 Return of Information

Upon request or termination, you shall return or destroy all Confidential Information in your possession.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Costa Rica, without regard to its conflict of laws principles.

16.2 Jurisdiction and Venue

Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved exclusively before the competent courts of San José, Costa Rica. You irrevocably consent to the jurisdiction and venue of such courts.

16.3 Waiver of Jury Trial

To the extent permitted by law, both parties waive any right to a jury trial in any legal proceeding.

16.4 Informal Resolution

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes informally by contacting each other and negotiating in good faith.

16.5 Limitation Period

Any claim or cause of action arising from these Terms or the Site must be filed within one (1) year after the claim arose, or it shall be permanently barred.

16.6 Class Action Waiver

You agree to resolve disputes with Müllerstein on an individual basis. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

17. MISCELLANEOUS PROVISIONS

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Müllerstein regarding the Site and Services, and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Müllerstein's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without Müllerstein's prior written consent. Müllerstein may freely assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

17.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Müllerstein. You have no authority to bind Müllerstein or incur obligations on its behalf.

17.6 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

17.7 Language

These Terms are prepared in English. In the event of any conflict between an English version and a translation, the English version shall prevail.

17.8 Electronic Communications

By using the Site, you consent to receive electronic communications from Müllerstein. These communications may include notices, agreements, disclosures, and other information. You agree that such electronic communications satisfy any legal requirement that communications be in writing.

17.9 No Third-Party Beneficiaries

These Terms are intended solely for the benefit of the parties and do not confer any rights upon any third party, except as expressly stated.

17.10 Equitable Relief

You acknowledge that any breach of these Terms may cause irreparable harm to Müllerstein for which monetary damages would be an inadequate remedy. Accordingly, Müllerstein shall be entitled to seek equitable relief, including injunction and specific performance, without the need to post bond.

18. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms or the Site, please contact us at:

MÜLLERSTEIN INTERNATIONAL SOLUTIONS S.R.L.

Email: info@mullerstein.com

Address: Province 01 San José, Canton 02 Escazú, San Rafael, EBC Corporate Center, Eighth Floor, Offices of Sfera Legal, Costa Rica

Registration Number: 3-102-920047

19. ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SITE.